pkrvip | PKR VIP Privacy Policy — How We Protect Your Data

01 Introduction

pkrvip is committed to protecting the privacy of everyone who uses the platform. This document sets out our approach to personal data in clear, straightforward language — not legal jargon that takes three readings to understand. The platform is designed with Pakistani players in mind, and the way we handle your data reflects that context.

We collect only what is genuinely necessary to operate the platform, verify your identity, process your PKR transactions and personalise your experience. We do not sell your personal data to third parties for advertising or marketing. If we ever need to share your information — for example, with a payment processor like JazzCash or Easypaisa — it is only to the extent required to complete the relevant function.

02 Data We Collect

pkrvip collects personal information in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party services such as payment processors.

Information you provide directly:

• Full legal name and date of birth (required for age and identity verification)
• Email address and phone number (used for account communications and support)
• Residential address (required for identity verification at the withdrawal stage)
• Copy of CNIC, passport or other government-issued photo ID (for KYC verification)
• Payment method details — such as your JazzCash or Easypaisa account number or bank account information — as required to process deposits and withdrawals in PKR

Information generated automatically:

• IP address, device type and browser information when you access the platform
• Login timestamps and session duration
• Betting and gaming activity including games played, bets placed, amounts wagered and outcomes
• Deposit and withdrawal transaction records
• Bonus and promotion usage history
• Support chat logs when you contact the customer support team

Information from third parties:

• Transaction confirmation data from JazzCash, Easypaisa, Raast, and bank transfer providers
• Identity verification results from KYC service providers
• Fraud and risk scoring signals from security service providers

03 How We Use Your Data

The data pkrvip collects is used exclusively for legitimate platform operations. The table below summarises the main purposes:

pkrvip does not use your personal data to build advertising profiles for external platforms. Any promotional communications sent by pkrvip relate solely to platform offers and updates — you can manage your communication preferences within your account settings at any time.

04 Legal Basis for Processing

pkrvip processes your personal data on the following legal bases depending on the activity:

• Contractual necessity — processing required to create and maintain your account, process transactions and deliver the services you have registered for.
• Consent — for optional marketing communications, where you have explicitly opted in. You can withdraw consent at any time through your account communication settings.
• Legitimate interests — for fraud prevention, platform security, responsible gaming monitoring and general platform improvement, where these interests do not override your privacy rights.
• Legal obligation — where processing is required to comply with anti-money laundering (AML) obligations, identity verification requirements, or other applicable regulatory requirements.

05 Sharing Your Information

pkrvip does not sell, rent or trade your personal information to third parties. Your data may be shared in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors — JazzCash, Easypaisa, Raast, bank transfer providers and card processors receive the minimum transaction information required to process your PKR deposits and withdrawals.
• Identity verification providers — KYC and AML service providers receive identity documents and verification data solely for the purpose of confirming your identity. These providers are contractually bound to handle data securely and confidentially.
• Fraud and security services — security monitoring services may receive device and activity data to help identify and prevent fraudulent transactions or account abuse.
• Technical service providers — hosting, infrastructure and platform software providers may have limited access to data as part of their technical services. All such providers operate under strict data processing agreements.
• Game software providers — casino and sports betting software providers receive the minimum game transaction data needed to operate their services within the platform.

06 Payment Data & Security

All financial transactions on pkrvip are processed in PKR. Payment data — including JazzCash wallet numbers, Easypaisa account details, Raast IDs and bank account information — is handled according to strict security standards. pkrvip does not store full payment credentials on its own servers. Instead, tokenised references are used so that your sensitive payment details remain protected.

• Connections to the platform use TLS encryption to protect data in transit.
• Payment data shared with processors is transmitted over secure, encrypted channels.
• Internal access to payment records is restricted to authorised personnel only, and only where access is required for a specific operational purpose such as processing a withdrawal or investigating a disputed transaction.
• pkrvip will never ask you to share your JazzCash PIN, Easypaisa MPIN, internet banking password or any other sensitive payment credential via chat, email or any other channel.

07 Cookies & Tracking

pkrvip uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small files stored on your device that help the platform remember your preferences, keep your session active after login, and understand how players use different parts of the site.

The cookies used on pkrvip fall into the following categories:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and cookies that maintain your account preferences. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to understand how players navigate the platform, which pages are visited most, and where users encounter issues. This data is used in aggregate and anonymised form to improve the platform experience.
• Functional cookies — used to remember settings such as preferred language, display preferences and responsible gaming tool configurations.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may behave differently. For mobile users accessing pkrvip from Pakistan on Android or iOS, your device's browser privacy settings also apply.

08 Data Retention

pkrvip retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. In practice, this means:

• Active account data — retained for the full duration your account remains open.
• Transaction and financial records — retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents — retained for as long as required by applicable AML and KYC obligations, typically five years from the date of account closure.
• Support and communication records — retained for up to two years from the date of the relevant communication, unless a longer period is required in connection with a dispute or investigation.
• Voluntarily closed accounts — upon account closure, personal data that is not subject to a mandatory retention obligation will be deleted or anonymised within a reasonable period.

Once the applicable retention period has passed and there is no legal or operational reason to keep the data, it is securely deleted or anonymised so that it can no longer be associated with you.

09 Your Rights

As a registered player on pkrvip, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team via live chat or email.

• Right to access — you can request a copy of the personal data pkrvip holds about you at any time.
• Right to correction — if any of your personal information is inaccurate or out of date, you can request that it be corrected. For basic details such as email address or phone number, you can update these directly in your account settings.
• Right to deletion — you can request deletion of your personal data where it is no longer necessary for the purpose it was collected. Note that data subject to legal retention obligations cannot be deleted until those obligations are met.
• Right to restrict processing — in certain circumstances, you can request that pkrvip restrict the processing of your data, for example while a dispute is being resolved.
• Right to withdraw consent — where processing is based on your consent (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to data portability — you can request a copy of your data in a structured, commonly used format where technically feasible.

10 Children's Privacy

pkrvip is strictly an 18+ platform. The platform is not directed at, and does not knowingly collect personal data from, anyone under the age of 18. Age verification is a mandatory step in the account registration and withdrawal process, and accounts found to belong to minors are immediately suspended.

If you believe that a minor has registered an account or accessed the platform, please contact support immediately. Any data associated with an underage account will be deleted in accordance with applicable obligations, and no winnings will be paid out in respect of an account that was operated by a person under 18.

Parents and guardians are encouraged to use device-level parental controls and browser safety features to prevent minors from accessing online gaming and betting platforms. For guidance on responsible gaming tools available on pkrvip, visit the Responsible Gaming page.

11 Policy Changes

pkrvip may update this Privacy Policy from time to time to reflect changes in platform operations, applicable regulations or data processing practices. When a meaningful change is made, the updated policy will be published on this page with a revised "Last Updated" date. If a change significantly affects how your data is used, you will be notified via email or an in-account notification.

Continued use of the platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you have concerns about any changes, you are welcome to contact support for clarification before continuing to use the platform.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the pkrvip support team is available 24 hours a day, seven days a week.

• Live chat — available directly within the platform for the fastest response. Typically connected to an agent within a few minutes.
• Email — write to [email protected] from the email address registered on your account. Responses are usually sent within a few hours.

When contacting support about a data request, please include your registered username or account email so that your request can be matched to the correct account. We take data privacy seriously and will handle all requests promptly and professionally.